Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges vary.

If it’s something we stock in the USA then we ship via USPS.
If it’s something we arrange to have shipped from the manufacturer directly to you then the shipping is usually free and factored into the overall cost.

How long will delivery take?

It varies from a few days for things we ship to US address from New Jersey to 4+ weeks for things travelling internationally.
Things are definitely taking longer and are often delayed these days.

How secure is shopping in the Online Shop? Is my data protected?

We use HTTPS. HTTPS is the secure version of HTTP, which is the primary protocol used to send data between a web browser and a website. HTTPS is encrypted in order to increase security of data transfer.

We also us SSL. SSL in short is the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems

What exactly happens after ordering?

You will get an automated email from our system and then we will follow up with another manual email confirming receipt of the order usually within 24 hours.
When your order is about to ship we will email you again with the tracking number.

Send us an email